Help Center

FAQ

Account

2. I cannot login to my account

3. I forgot my password

4. Can I change my email address into another one?

7. What is the difference between the billing address and the shipping address?

Member Center

Coupon

Gift Card

Order

1. How do I place my order?

2. Can I order by phone?

3. How long can items be stored for in my shopping bag?

4. An item added to my shopping bag was sold out.

5. Do you restock items that are sold out?

6. How do I know what size to choose?

7. Can I cancel/make changes to the order I just placed?

Order Status

Main Status

Special Order Status

Payment

1. What kinds of payment are accepted?

2. What currencies can I pay?

3. Is my privacy and personal information secure on your site?

4. Will I have to pay any sales tax?

Shipping

1. Do you ship to my country?

2. How much is the shipping cost?

3.How do I know if the item has free shipping?

4. How long will it take to receive my order?

5. How can I track my order?

6.What is Insurance?

Return & Exchange

How do I return or exchange an item?

Refund

Refund Policy